Privacy Policy

1. Introduction

CollectiveHarborPlain ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines our approach regarding the accumulation, utilisation, revelation, and protection of your information when you access our website collectiveharborplain.sbs or utilise our yacht charter services.

Your use of our services signifies your acceptance of the practices detailed in this policy. We adhere to relevant privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

Personal information that you willingly supply to us is collected when you:

• Reserve a yacht charter
• Reach out to us via our website or by telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or promotional activities

This data may consist of:

• Your name and contact details (email, telephone, residential address)
• Financial details (handled securely through external service providers)
• Your preferences and specifications for the charter
• Contacts for emergencies
• Particular food preferences or health details (if applicable)

2.2 Information Collected Automatically

Certain information about your device and how you interact with our website is automatically gathered when you visit:

• IP address and geographical data
• Type and version of web browser
• Pages viewed and time spent on our website
• Websites that directed you to us
• Details about your device (type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and analogous tracking mechanisms are used on our website to tailor your experience. They help us in various ways, such as:

• Storing your user preferences
• Analyzing our website's execution and usage
• Delivering custom content
• Refining our offerings

You have the ability to manage cookie preferences using your browser configuration or our website's consent mechanism for cookies.

3. Utilization of Your Information

The information we accumulate is used for these purposes:

• Delivery of Services: To carry out our yacht charter services, manage bookings, and communicate with you regarding your reservations
• Client Assistance: To address your queries and provide support when needed
• Transaction Handling: To oversee payments and look after billing factors
• Safeguarding and Security: To certify the security of our activities and defend against deceit
• Promotional Activities: To send you marketing materials and updates, subject to your approval
• Web Improvement: To evaluate user interaction patterns and augment our website's features
• Abiding by the Law: To comply with relevant regulations and legal instructions

4. Sharing and Disclosure of Information

Your personal information is not sold, exchanged, or leased to unrelated parties. We may disclose your information under these conditions:

4.1 Service Providers

Information may be shared with trustworthy service providers engaged in: handling payments; website support and management; email marketing; analytics and performance observation; customer service.

4.2 Legal Obligations

Your details may be shared if mandated by law or as a response to legal proceedings, court summonses, emergencies, or investigations into possible fraudulent or unlawful activities.

4.3 Business Transactions

In case of a merger, acquisition, or asset sale, your information might be transferred as part of the deal.

5. Data Protection

We employ suitable preventive and organisational protocols to shield your personal details from unauthorized access, alteration, revelation, or ruin. These precautions include encryption, secure hosting environments, admission controls, ongoing risk evaluations, and educating our workforce.

We must acknowledge, however, that no transmission method via the internet or method of electronic storage is completely infallible. Hence, while we strive to safeguard your personal details, we cannot ensure its absolute security.

6. Retention of Data

We retain your personal information solely for the duration necessary for fulfilling the purposes it was collected for or as required by legal stipulations. Common retention periods are:

• Reservations for charters: 7 years for taxation and legal reasons
• Marketing communications: until you choose to opt out or delete your details
• Web analytics data: 26 months
• Client service records: 3 years following the last interaction

7. Your Rights and Choices

You have rights including the right to access, amend, erase (as stipulated by law), transport, and withdraw from marketing, along with controlling cookies. Contact us below to exercise your rights.

8. External Services

8.1 Google Analytics

Google Analytics is used to examine the conduct of users on our website. You can opt out by using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website may have links to social media platforms, which are governed by their own privacy policies.

8.3 Payment Processors

Transactions are processed by third-party handlers that comply with PCI DSS standards.

9. International Transfer of Data

Your data may be transferred and processed in countries aside from France. We ensure that appropriate safeguards in line with prevailing privacy legislations are in place.

10. Privacy of Children

We do not target individuals below the age of 13 with our services, nor do we knowingly collect their data. Should you suspect a minor has provided us with information, please reach out to us immediately.

11. Revisions to This Privacy Policy

We may update this Privacy Policy to mirror changes in our practices or legal responsibilities. Updates will be conveyed by posting the revised policy, reaching out to registered users via email, or displaying a notification on our website. Your continued use after the date when changes take effect implies your consent to the updated policy.

12. How to Reach Us

For inquiries regarding this Privacy Policy or our data practices, please contact us:

13. Google Ads User Consent Policy Compliance

We adhere to Google Ads user consent policies, and you may alter your cookie and tracking preferences at any time through our cookie settings.